Store Manager

Permanent Contract

Whitchurch Shropshire SY13 1AR

Salary £23820 per annum

Benefits:

• Pension - You'll be automatically be enrolled into the Pensions People with Headway contributing between 5 - 8%
• Occupational Sick Pay Scheme - Increasing with length of service.
• Death in Service Benefit - You'll have the security of knowing if anything happens to you your loved ones will be provided for.
• You'll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• You'll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.
• You'll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.

Job Description:

• Job Title: Retail Manager
• Permanent, 35 hours per week x 52 weeks per year
• Salary: £13.09 per hour
• Location: 4 High Street, Whitchurch, Shropshire, SY13 1AR

Job Role

• Lead a team of staff and volunteers, fostering a positive, collaborative, and customer-centric work environment.
• Oversee all aspects of shop operations, including stock management, sales, customer service, and loss prevention.
• Achieve ambitious sales targets and implement strategies to maximise shop performance.
• Deliver online selling on platforms.
• Build strong relationships with customers, resolving inquiries and complaints with professionalism and a positive attitude.
• Ensure company policies and procedures are adhered to, maintaining a safe and secure work environment.
• Deliver community engagement to share the understanding of Headways services.
• Organise and run creative fundraising events for your store to raise awareness and funds for the charity.

About You

• Retail management experience, preferably in a charity setting.
• A strong track record of delivering excellent customer service.
• Excellent communication, interpersonal, and leadership skills.
• The ability to motivate, coach, and develop a team.
• Proficiency in retail technology systems a plus.
• A passion for making a positive difference in the lives of others

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