Customer Service Advisor

Coventry

£18,000 - £20,000 depending on experience

Our client is an impressive online retailer and due to continued growth are looking for an experienced Customer Service Advisor which experience in a similar environment.

The role includes:

• Working on a bespoke inhouse operating system, full training given
• Ability to work within a small team of 4 Customer Service Advisors with a current total of 10 employees based in Coventry.
• Dealing with Customers Orders, Taking Payments, Process Chasing, Dealing with Complaints, Processing Refunds, After Sales Care and ad hoc customer services duties.
• Speaking to Suppliers and Couriers to chase up orders, report damages and arrange replacements
• Excellent keyboard keys and telephone manner essential
• Must have a methodical work ethic making sure tasks are completed in full and are well documented
• Must have experience within a retail online business

Hours are 9.30 to 5.30 five days a week, Saturdays are worked on a rota system. We do not work on Sundays, Bank Holidays and we have a shut down period over Christmas and New Year.

Free parking and free tea and coffee facilities plus a great working environment.

This role is being handled by C2 Recruitment the leading specialist Retail, Hospitality and Leisure recruitment consultancy recruiting across the whole of the UK.

By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us at enquiries@c2recruitment.com and we will respond to your query within 48 working hours.

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