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Customer Service Advisor

  • Location


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  • Salary:

    £18000 - £20000 per annum

  • Contact:

    C2 Recruitment

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  • Published:

    about 1 month ago

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Customer Service Advisor


£18,000 - £20,000 depending on experience

Our client is an impressive online retailer and due to continued growth are looking for an experienced Customer Service Advisor which experience in a similar environment.

The role includes:

  • Working on a bespoke inhouse operating system, full training given
  • Ability to work within a small team of 4 Customer Service Advisors with a current total of 10 employees based in Coventry.
  • Dealing with Customers Orders, Taking Payments, Process Chasing, Dealing with Complaints, Processing Refunds, After Sales Care and ad hoc customer services duties.
  • Speaking to Suppliers and Couriers to chase up orders, report damages and arrange replacements
  • Excellent keyboard keys and telephone manner essential
  • Must have a methodical work ethic making sure tasks are completed in full and are well documented
  • Must have experience within a retail online business

Hours are 9.30 to 5.30 five days a week, Saturdays are worked on a rota system. We do not work on Sundays, Bank Holidays and we have a shut down period over Christmas and New Year.

Free parking and free tea and coffee facilities plus a great working environment.

This role is being handled by C2 Recruitment the leading specialist Retail, Hospitality and Leisure recruitment consultancy recruiting across the whole of the UK.

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To view other great opportunities please check out our website or call us on 01743 770280 for a confidential chat about upcoming opportunities.

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