Bank Retail Assistants - Guildford with ref.

Bank Retail Assistants Required
Guildford, Surrey
Leading non-profitable organisation

£11.00 per hour/various contracted hours available

Our client is a well-established charity based in Southern England. They are now looking for experienced Charity Shop Retail Assistants for their shops based in the South.

You will need to be a driver with your own car and be passionate about delivering the very best in customer service along with the ability to build successful relationships with the teams in store and across the wider charity.

Main purpose of role:
In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and the charities policies and procedures.

Main duties and key responsibilities will include:

Ensuring exceptional customer service is offered and maintained at all times
Dealing with customer queries and complaints courteously and effectively
Ensure that any refunds are processed in line with the charities refunds policy
Process all donations as soon as possible, prioritising Gift Aid and high value items
Prepare and clean items appropriately for display
Oversee the recycling and arranging of collections
Promote Gift Aid is at all available opportunities
Ensure that the ongoing need for donations is publicised
Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation
Ensure that stock is properly managed and rotated in accordance with latest guidance
Identify high value or specialist items that may need to be sold in another capacity
Merchandising, display and promotion of stock, maintenance of high standards throughout the shop
Support and promote Corporate events as required
In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated
Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop's performance
Ensure that the till procedures are always followed by volunteers
Ensure that issues affecting trade are monitored and communicated
Ensure trading standards regulations are complied with
Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues
Ensure that volunteers are fully briefed on shop priorities and performance
Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

Skills and Qualifications:

Experience within charity
Ability to interpret financial and performance data.
Passion for charity retailing and knowledge of the charity sector.
5 GSCE's A-C or equivalent including Maths and English
Administrative/cash handling experience
Driver with own car

If you feel this role would be ideal for you then please apply today with a copy of your CV.

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