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Bank Retail Assistants - Guildford

Bank Retail Assistants Required
Guildford, Surrey
Leading non-profitable organisation

£11.00 per hour/various contracted hours available

Our client is a well-established charity based in Southern England. They are now looking for experienced Charity Shop Retail Assistants for their shops based in the South.

You will need to be a driver with your own car and be passionate about delivering the very best in customer service along with the ability to build successful relationships with the teams in store and across the wider charity.

Main purpose of role:
In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and the charities policies and procedures.

Main duties and key responsibilities will include:

  • Ensuring exceptional customer service is offered and maintained at all times
  • Dealing with customer queries and complaints courteously and effectively
  • Ensure that any refunds are processed in line with the charities refunds policy
  • Process all donations as soon as possible, prioritising Gift Aid and high value items
  • Prepare and clean items appropriately for display
  • Oversee the recycling and arranging of collections
  • Promote Gift Aid is at all available opportunities
  • Ensure that the ongoing need for donations is publicised
  • Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation
  • Ensure that stock is properly managed and rotated in accordance with latest guidance
  • Identify high value or specialist items that may need to be sold in another capacity
  • Merchandising, display and promotion of stock, maintenance of high standards throughout the shop
  • Support and promote Corporate events as required
  • In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated
  • Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop's performance
  • Ensure that the till procedures are always followed by volunteers
  • Ensure that issues affecting trade are monitored and communicated
  • Ensure trading standards regulations are complied with
  • Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues
  • Ensure that volunteers are fully briefed on shop priorities and performance
  • Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

Skills and Qualifications:

  • Experience within charity
  • Ability to interpret financial and performance data.
  • Passion for charity retailing and knowledge of the charity sector.
  • 5 GSCE's A-C or equivalent including Maths and English
  • Administrative/cash handling experience
  • Driver with own car

If you feel this role would be ideal for you then please apply today with a copy of your CV.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations.

C2 Recruitment is a Specialist Retail Recruitment Consultancy recruiting across the UK and Internationally. We Specialise in Buying & Merchandising and Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality & Leisure | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.