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Technical Sales Support Manager - Homebased

  • Location

    London

  • Sector:

    Retail Operations

  • Job type:

    Permanent

  • Salary:

    £26000 - £28000 per annum + +£290 per month car allowance

  • Contact email:

    applications@retailassetsolutions.com

  • Job ref:

    JLHRFID_1663332945

  • Published:

    19 days ago

  • Expiry date:

    2022-10-16

  • Client:

    Retail & Asset Solutions

Technical Sales Support Manager - Homebased

£26,000 - £28,000 per annum + £290 per month car allowance

Location; Homebased

Retail and Asset Solutions are looking for a Technical Sales Support Manager to sit across our IT and Sales functions. The Technical Sales Support Manager will primarily have responsibility for supporting all RFID projects: assisting sales, leading RFID project implementation, supporting existing RFID clients and supporting RAS operational teams.

Job Specifics - Technical Sales Support Manager (RFID Systems)

You will be required to:

  • Provide support and training to 1st line support team on low-level issues
  • Act as a subject matter expert with RFID when RAS engages with external suppliers, partners and customers
  • Resolve escalated tickets raised via the RAS IT service desk relating to RFID providing 2nd line support
  • Provide on site support to customers for RFID mobilisations, equipment and customer training
  • Driving POCs and Post-sales technical implementation with new/existing clients
  • Work closely with the Account Management, Sales, and Services teams, to advise and design creative solutions to fulfil customer requirements

Personal Specification:

  • Experience with Retail organisations and RFID, Stocktake environments
  • Knowledge of applications of RFID and the Internet of Things
  • Knowledge of Microsoft Office products
  • Familiarity with Android operating systems

Desirable:

  • C# (or other OO language)
  • SQL
  • SSRS and/or other BI Reporting Tools
  • API's
  • Web Services
  • Hardware support experience

We look forward to receiving your application.

https://www.retailassetsolutions.com/who-we-are/

This role is being handled by Retail & Asset Solutions (RAS). To discuss this vacancy or any other great positions we have please call us on 01689 879444 for a confidential chat about working for our business.

By applying to this role, you are consenting to Retail & Asset Solutions to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data then please contact us at applications@retailassetsolutions.com and we will respond to your query as soon as possible.