£18000 - £19000 per annum + + benefits
26 days ago
Online Customer Service Advisor - Soft Furnishings
£18,000 - £19,000 + benefits
An established retail brand specialising in high quality soft furnishings is currently looking for a skilled and experienced Online Customer Service Advisor to join their team in Coventry.
Online Customer Service Advisor - The role:
- Provide outstanding customer service at all times, using our bespoke inhouse operating system, full training given
- Dealing with customer orders, taking Payments, dealing with complaints, processing online refunds, after sales care and ad hoc customer services duties
- Speaking to suppliers and couriers to chase up orders, report damages and arrange replacements
- Develop sales opportunities through customer interaction
- Maintaining good relationships with customers and suppliers
- Contribute to a positive, success driven environment within your team
Sales Consultant - The Person:
- Previous experience within a telephone based Customer Service role
- Outgoing personality with a passion for providing excellent customer service
- Excellent computer skills and telephone manner are both essential
- Professional, clear and polite oral & written communication
- Must have a methodical work ethic making sure tasks are completed in full and are well documented using the company CRM system.
- Good team player with a strong, natural sales-orientated approach to work
- Thrive on learning and have a proactive attitude towards work
To be successful in this role you should have experience in a strong customer service environment ideally within a retail environment but not essential.
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