Online Customer Service Advisor - Soft Furnishings
Full time
Coventry
£18,000 - £19,000 + benefits

An established retail brand specialising in high quality soft furnishings is currently looking for a skilled and experienced Online Customer Service Advisor to join their team in Coventry.

Online Customer Service Advisor - The role:

• Provide outstanding customer service at all times, using our bespoke inhouse operating system, full training given
• Dealing with customer orders, taking Payments, dealing with complaints, processing online refunds, after sales care and ad hoc customer services duties
• Speaking to suppliers and couriers to chase up orders, report damages and arrange replacements
• Develop sales opportunities through customer interaction
• Maintaining good relationships with customers and suppliers
• Contribute to a positive, success driven environment within your team

Sales Consultant - The Person:

• Previous experience within a telephone based Customer Service role
• Outgoing personality with a passion for providing excellent customer service
• Excellent computer skills and telephone manner are both essential
• Professional, clear and polite oral & written communication
• Must have a methodical work ethic making sure tasks are completed in full and are well documented using the company CRM system.
• Good team player with a strong, natural sales-orientated approach to work
• Thrive on learning and have a proactive attitude towards work

To be successful in this role you should have experience in a strong customer service environment ideally within a retail environment but not essential.

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