Online Customer Service Advisor - Soft Furnishings
Full time
Coventry
£18,000 - £18,500 + benefits

An established retail brand specialising in high quality soft furnishings is currently looking for a skilled and experienced Online Customer Service Advisor to join their team in Coventry.
Ideally you will have experience or have a keen interest in Interior Design / home / soft furnishings.

Online Customer Service Advisor - The role:

• Provide outstanding customer service at all times, using our bespoke inhouse operating system, full training given
• Dealing with customer orders, taking Payments, dealing with complaints, processing online refunds, after sales care and ad hoc customer services duties
• Speaking to suppliers and couriers to chase up orders, report damages and arrange replacements
• Develop sales opportunities through customer interaction
• Maintaining good relationships with customers and suppliers
• Contribute to a positive, success driven environment within your team

Online Customer Service Advisor - The Person:

• Previous experience within a telephone based Customer Service role
• Outgoing personality with a passion for providing excellent customer service
• Excellent computer skills and telephone manner are both essential
• Professional, clear and polite oral & written communication
• Must have a methodical work ethic making sure tasks are completed in full and are well documented using the company CRM system.
• Good team player with a strong, natural sales-orientated approach to work
• Thrive on learning and have a proactive attitude towards work

To be successful in this role you should have experience in a strong customer service environment ideally within a furniture/home or fashion environment.

This role is being handled by C2 Recruitment the leading specialist Retail, Hospitality and Leisure recruitment consultancy recruiting across the whole of the UK.

By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us at enquiries@c2recruitment.com and we will respond to your query within 48 working hours.

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