Online Customer Service Advisor
Full time
Coventry
Salary £20,000 - £21,000 per annum

Our client are an independent family UK business that really cares about their team and customers. They are currently recruiting for a Customer Service Advisor for their prestigious and well-respected online website operating from the Coventry office (separate to our showroom) offering designer soft furnishings.

This is a fantastic opportunity to work for a company who have a real focus on their people, where you can enjoy being part of a passionate & successful team.

You will also enjoy the extended Christmas & New Year shutdown period each year, along with staff discounts after 3 months and bank holidays off.

The role:

• Provide outstanding customer service at all times
• Dealing with customer orders, taking payments, dealing with complaints, processing online refunds, after sales care and ad-hoc customer services duties
• Speaking to suppliers and couriers to chase up orders, report damages and arrange replacements
• Develop & maintain good relationships with customers and suppliers

The person:

• Outgoing personality with a passion for providing excellent customer service
• Good computer skills and telephone manner are both essential
• Previous experience within a telephone-based Customer Service role would be preferred
• Professional, clear and polite oral & written communication
• Must have a methodical work ethic making sure tasks are completed in full and are well documented
• Good team player with a strong, natural customer-focused approach to work
• Thrive on learning and have a proactive attitude towards work

This is an excellent opportunity to join a team where you will feel valued. If you feel this is the role for you, please apply with a CV and Cover Letter.

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