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Head of Department- Textiles

  • Location


  • Sector:

    Retail Operations, Luxury Retail

  • Job type:


  • Salary:

    Competitive Salary plus Great Benefits

  • Contact:

    C2 Recruitment

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Client:


  • Consultant:


Head of Department - Textiles
Blair Atholl, Perthshire, Scotland
Competitive salary dependant on experience plus benefits

We have a unique opportunity for an accomplished Retail Manager to continue in the pursuit of excellence in customer service.
With a keen eye for current trends combined with a lasting appreciation for classic rural style, we have put together an extensive collection of men's and women's country attire that embodies fine country living at its best, from traditional tweeds to fine cashmere, practical gilets to extravagant eveningwear. Working with luxury brands and products, our aim is to deliver the best merchandise, textiles and service that Scotland has to offer.
Duties will include leading and managing a team, ensuring the highest levels of customer service, housekeeping, merchandising, driving sales and training and motivating your team. You will understand the importance of managing stock levels on the floor, and build excellent relationships with the warehouse and buying teams.

Key Responsibilities

  • Motivating, training and coaching the team to engage and develop them.

  • Operating the Department through day-to-day management and task delegation to the team.

  • Understanding department revenue targets and consistently striving to achieve them.

  • Liaising with Warehouse and Buyers in managing stock movements.

  • Delivering excellence in customer service including handing all customer queries, complaints and returns in a professional and efficient manner.

  • Maintaining our visually inspiring in-store and window displays to reflect the company brand and reputation.

  • To undertake tasks from various stakeholders in an effective and timely manner.

  • To passionately promote and drive Brand Image through extensive product knowledge.

  • Creating a positive working environment for the team and our customers.

  • To manage the shop floor at all times in order to identify/resolve urgent issues and communicate appropriate information to the General Manager.

You will be:

  • A Customer Service Ambassador

  • A Great Leader with a proven track record

  • Collaborative, flexible and reliable

  • Able to support a rapidly changing programme

  • Interested in visual displays, with visual flair

  • Positive with an approachable manner


  • Competitive salary

  • Generous holiday allowance

  • Career progression and learning and development opportunities

  • Work life balance

  • Being a part of a company whose values will give you a standard to aspire to and underpin who we are as a company and a community


  • We want our company to be the place you want to work

  • We want you to love your job

  • Because when you love your job, you'll do great things

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.

To view other great opportunities please check out our website or call us for a confidential chat about upcoming opportunities.