Coventry, West Midlands
£24000.00 - £27000.00 per annum + benefits
5 months ago
Up to £27,000 per annum plus bonus
An exciting opportunity has arisen in Coventry for an experienced General Manager to work for our client who always provide the ultimate dessert experience!
Your role will be ensuring the day to day operational management of this store, you will maximize revenues, customer satisfaction, and people development and ensure a safe environment for all. Key areas of emphasis will be revenue generation, financial controls, demand creation & utilization, cost control and development of the team to deliver outstanding customer service.
The ideal candidate will have experience as a Manager within a high-volume, fresh food facility and a proven track record of delivering the highest standards of customer service. You will need to be motivated, enthusiastic and have a real passion for people in addition to great team leadership and development skills. You need to be commercially aware, with the presence and personality to deliver the best customer service whilst meeting your business targets.
Key Responsibilities Include:
· Recruit, train and develop your team to surpass all expectations.
· Set challenging targets for all your team members and review them periodically providing feedback.
· Designate specific roles for each team member.
· Organise rota system efficiently and within budget.
· Manage stock levels & control wastage levels.
· Ensure stock count system is adhered to.
· Ensure that all members of your team are trained according the Operations Manual.
· Ensure all members of your team comply with all aspects of our Health & Safety and food hygiene policies.
· Market and promote the store locally.
· Seek opportunities to increase sales.
· Solicit customer feedback to understand customer needs.
· Respond to customer queries and complaints.
· Take responsibility for store cash up process ensuring any discrepancies are managed and controlled.
· Ensure uniform policy is strictly adhered to.
· Ensure store successfully passes all store checks.
If this sounds like your next opportunity, please apply along with a copy of your CV and cover letter.
This role is being handled by C2 Recruitment the leading specialist Retail, Hospitality and Leisure recruitment consultancy recruiting across the whole of the UK.
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