Duty Manager - Entertainment Venue
Lakeside
Salary up to £28,000pa + Benefits

Our client is a premium hospitality operator with an international presence, with a portfolio of activity-focused venues each complimented by a premium food and beverage offering. This is an exciting and innovative company with ambitious growth plans who are looking for a Duty Manager for their well established venue in Lakeside.

The Duty Manager will be responsible and accountable for the smooth running of the Floor Operations. You will be on hand to support the front of house team and deal with any issues, also be motivating and lead the team to maximise the venue's revenue & profitability. You will play an important part of the management team.

As Duty Manager you should:

• Have management experience in a hospitality setting with great knowledge of food and beverages
• Have a passion for delivering exceptional service.
• Have a big personality with makes customers feel warm and welcome
• Have the ability to build and maintain relationships with customers and colleagues
• Lead by example by demonstrating our client's Core Values.
• Promote safe operational standards for both Guest and Associate safety.

Key responsibilities will include:

• Managing the operation of the floor, while engaging their teams.

• Reporting into the General Manager and communicate any problems or issues with equipment, stock or with guests.

• Lead by example by demonstrating our client's Core Values.
• Understanding guest expectations and needs Building and maintaining excellent relationships with guests.
• Be responsible for accurate rota planning, based on forecast sales and core wage budget.
• Assisting in recruitment and training.
• Ensuring that team is trained and set for success- Ensure that the billing procedure is thorough, correct and complete after each transaction.
• Be aware of Health and Safety procedures
• To attend training sessions and team meetings as required and to be involved and contribute to these.
• You will need to complete alcohol awareness training.

This is a fantastic opportunity for an experienced Supervisor or Duty Manager with a background in premium, multi-department hospitality operations to join a unique and innovative company, with the potential to develop as the company grows. If you have the skills and experience that we are looking for, please apply with a copy of your CV and cover letter.

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