£11 - £12 per hour + + benefits
9 days ago
Customer Care Advisor - Retail Head Office
Part time 22.5 hrs/ 3 days
£11 - £12 per hour + benefits
Hybrid working available
Fantastic opportunity for a Customer Care Advisor to join a leading fashion retailer based at their Head office in High Wycombe. As a Customer Care Advisor, you will play a key role in delivering objectives and ensuring the brand surpasses customer expectations.
This is a fast- paced, varied role where you will communicate with customers across all channels including telephone, email, live chat & social media, to provide a unique and personal service.
Customer Care Advisor - The role:
- Handling customer queries across different platforms, including live chat, phone calls, email and social media
- Delivering exceptional customer service at all times
- Building relationships with customers and using initiative when dealing with queries
- Liaising with the warehouse team and couriers to resolve any order issues
- Working closely with stores and other head office departments
- Contribute to a positive, success driven environment within your team
Customer Care Advisor - The Person:
- You will have a confident and comfortable telephone manner and demonstrate excellent communication skills- written & verbal
- You must have proven experience working in a customer- facing role, whether that be office-based or face-to-face experience
- A passion for providing excellent customer service
- Good team player with a strong, natural sales-orientated approach to work
To be successful in this role you should have experience in a customer service environment either within an office or face to face role.
If this sounds like a role for you, and for more information, please apply with your CV.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.
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